ServiceNow provides a low-code/no-code platform that enables non-technical users to build applications and automate processes, resulting in improved productivity, reduced development costs and enabling Citizen Development. But with the advent of Gen AI true democratization becomes reality. We will present the as-is and the to-be of the ServiceNow platform and discuss the possibilities and potential challenges with Gen AI as a tool for democratization

Bio:
Peter Lau, Solution Sales Manager, Creator Workflows, Peter has 25+ years of industry experience and is passionate about IT in general and the low-code/no-code capabilities of the ServiceNow platform specifically.

Jasper Miller, Advisory Solution Consultant, Jasper has 20 years of global experience in software consulting including 11 years in Asia. His interests and main competencies lie in areas of automation, process management and digital transformation.